Privacy Policy

1. Introduction

teller ("teller," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer financial platform.

By using teller, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

• Full name and contact information (email address, phone number)
• Date of birth and government-issued identification
• Address and location data for service availability
• Financial information including bank account details and transaction history
• Biometric data (facial recognition) for identity verification
• GPS location data for meetup coordination and security

2.2 Transaction Information

• Transaction amounts, dates, and times
• Counterparty information for P2P transactions
• Currency types and exchange rates
• Transaction status and history
• QR code data for transaction verification

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Login data and session information
• Cookies and similar tracking technologies
• Platform usage analytics and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our P2P financial services
• To verify your identity and prevent fraud
• To process transactions and facilitate peer-to-peer exchanges
• To connect users with verified tellers in their area
• To comply with legal and regulatory requirements
• To improve our services and user experience
• To send transaction confirmations and important platform updates
• To provide customer support and resolve disputes
• To detect and prevent money laundering and other illegal activities
• To maintain platform security and protect user accounts

4. Information Sharing and Disclosure

4.1 With Other Users

Limited information is shared between users engaged in transactions:

• Display name and verification status
• Transaction ratings and completion history
• Approximate location for meetup coordination
• Communication through our secure chat system

4.2 With Third Parties

We may share your information with:

• Financial institutions for payment processing
• Identity verification services
• Law enforcement agencies when required by law
• Service providers who assist in platform operations
• Regulatory bodies for compliance purposes

4.3 We Never

• Sell your personal information to third parties
• Share your financial details without your consent
• Use your biometric data for purposes other than verification

5. Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for all financial transactions
• Secure SSL/TLS connections for data transmission
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Encrypted storage of sensitive personal and financial data
• Strict access controls and employee training
• Real-time fraud detection and monitoring systems
• Secure deletion of biometric data after verification

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your account and associated data
• Download your data in a portable format
• Opt-out of non-essential communications
• Restrict processing of your data in certain circumstances

6.2 Location Services

You can disable location services, but this may limit functionality such as finding nearby tellers and coordinating meetups.

6.3 Biometric Data

You may choose alternative verification methods if available, though biometric verification provides the highest level of security.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (typically 5-7 years for financial records)
• Resolve disputes and enforce our agreements
• Detect and prevent fraud and illegal activities

Biometric data used for verification is deleted immediately after the verification process is complete.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

9. Children's Privacy

teller is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete such information from our systems.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze platform usage and improve our services
• Detect and prevent fraudulent activity

You can control cookie settings through your browser, but disabling cookies may limit platform functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of teller after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: